Don't Bother With A Superboist Exchange, Get A Full Refund and Go Elsewhere

I never knew the exchange process would be longer than an actual refund. I called this morning (a Wednesday) to check to see if the reason I haven't gotten any communication was because I'd get my order this week. I was then told that an exchange takes 5-10 days because they need 5 days to review any damage to the products and then another day to send the correct products that you want. My issue is there was NO COMMUNICATION WHATSOEVER to let me know what is going on and it's been 3 days. I called a customer service rep who seemed very disinterested, and I eventually asked for a refund, she asked if I wanted it in my Superbaoist Wallet or my actual account, when I asked I long I'd have to wait, she basically said I'd wait 3-5 business days despite the options given. So I then asked for the refund to be sent to my account since I won't get my things before the time I actually need them. I then go online and see that a refund to MY Superbalist Wallet will be IMMEDIATE. By now I could've reordered what I needed and gotten everything on time had the customer rep let me know. I'm so disappointed in the service because I didn't speak to her with disrespect but received disrespect in return.