Don't trust SUPERBALIST

I ordered a product online but received it damaged. Called the number on there website, and was told that I can not do my exchange over the phone, but had to log in online. I DO NOT HAVE AN ACCOUNT WITH SUPERBALIST. Just made a one time order to try out the sight, not impressed at all. No wander they're not getting the rates up! Tried their live chat, which by the way is not so live at all: \Our agents are not available at the moment"and I was unable to leave a message on it. It seems that their systems are just not up and running. Josh gave me an account to which I was then supposed to give a number that apparently appears on the slip that came with my product... guess what"