Do not buy furniture on Superbalist!

Highly disappointed! I DO NOT recommend Superbalist for any furniture purchases!

As a former loyal customer of Superbalist, they will no longer have my support going further. After ordering a large piece of furniture from them on 1 March 2022 together with a few smaller items, I received my waybill number and was informed delivery would take place on 4 March 2022, 3 days later the delivery has still not arrived with zero communication from Superbalist and no updates on my tracking. Subsequently I receive my order but only the smaller items arrive? I try to contact them via email with no lucky! Eventually I find a cell number online and get through to someone. She informs me that my order has been split into two deliveries and I am not to worry my delivery will arrive the next day. She also indicated that she’d email me the updated waybill for the second part of my order. The following day comes, nothing arrives, but at 7pm I receive an email to say my refund for the item in question has been processed?? No other communication from Superbalist. Not even an email to state they cannot fulfil my order due to logistical issues or whatever the problem may have been.

An absolute joke for customer service. Like most things in South Africa. This is nothing short of a reflection of the poor management at this company.