Dissatisfied with the service

Attention Management.

I am writing to express my concerns regarding my recent order, which has experienced delays and miscommunication. Initially, the estimated delivery date was December 23rd, but it was later updated to December 27th. I opted for the pick-up option believing it would streamline the process.

However, after reaching out for assistance, I was informed by Mzwanele that my order is still in Johannesburg, which contradicts the tracking information indicating it arrived in Cape Town on December 20th. This oversight has caused confusion and frustration.

Mzwanele mentioned that, since I chose the pick-up option, there was no way to expedite my delivery. However, I believe that arrangements for expedited processing should be feasible for pick-up orders, just as they would be for direct deliveries.

As a loyal customer for many years, I am disappointed by this experience, especially since the items are Christmas gifts for my children who will soon be on vacation.

I kindly request your assistance in finding a solution to expedite my order for pick-up. Thank you for your attention to this matter, and I look forward to your prompt response.

Regards, Cindy