Dissatisfied Superbalist's Customer!!

I EFT'd my payment for the order i had made on the 10/10/2018 and i Accidentally added 1 number to my Order number which made it incorrect. I called the Call center after 3 days of making the payment because my order was still saying "awaiting for payment" and i was told the Order number i used was incorrect and therefore the sale could not proceed, i had to be refunded. I was sending e-mails back and forth to Leroy Gurling and he asked i send him proof of payment as well as my banking details in order to refund me. He told me he would send a request to their finance department for them to give the go ahead in making the refund. I called again on the 25/10/2018 upon seeing nothing was happening, to my surprise Leroy did not do all the above stated. I had to go through the same process which was sending them my banking details and waiting, Nicolette was the person i communicated with. and i got a notification saying they have received my banking details and the refund will take 3 to 5 working days that was on the 25/10/2018. This morning i receive the same e-mail requesting my banking details again from a different person, Khanyi Smizi. Meaning I have to wait another additional 3 to 5 working days to see if anything will happen or i'll just receive the same e-mail requesting my banking details. This is unacceptable being taken for a fool. i have been quiet for a while not complaining even when calling them but i've run out of patience now. They cant treat paying customers like this, i mean that is my money i was willing to spend them. Im Over running around playing hide and seek with them. I WANT MY MONEY!!