Dissapointed superbalist customer

This is a company that offers good deals on clothes and other products

But their service is very disappointing as there is no good communication between the providers and the client

Ordered stuff and I was supposed to receive yesterday already. I'm being told that it was delivered to a wrong distribution center and they are rerouting it. But why am I not being called to make me aware of such? This very dissapointing I don't think ill ever use it again as I see that it's a habit for them to be doing such