Dissapointed need my money back

Good day I have purchased a pair of shoes on the 02/06/2020 and delivered on the 08/06/2020 I then logged a return the same day the shoes were delivered because the shoes did not fit. the collection date was supposed to be on the 19/06/2020, I have been tracking and waiting for the collection and status keeps changing from Driver en route to collect to Courier delay, we'll reschedule delivery to l Delivery Delayed to Courier to schedule collection up until my status for collection change to cancelled which I fail to understand who cancelled and have not received any communication I then logged an enquiry on their help center and no one has responded I logged another return which delivery date was suppose to be on the 02/07/2020 I am patiently waiting for the delivery and if it is not received today I am defiantly not logging anything else I need my money credited back into my bank account, I need an Agent to contact me about this and it should be resolved ASAP I'm sitting with a pair of shoes that don't fit me and today marks exactly a month so what happens now if you don't come to collect and my return is cancelled again because your policy says a return must be logged within 30 days my order number is *** and my contact number is *** hoping to hear from you today