Disgusting service re faulty product

Refund Request No: 615878<br> <br> I ordered a Jawbone which stopped working after about a month (the app would never sync on either Android or iPad).<br> <br> I contacted Superbalist on February 23rd to enquire if I could return the item. Firstly, I had to wait until March 4th for them to even authorise the return, after sending numerous screenshots of the problem etc. The item was then returned in all the original packaging. <br> <br> It's now March 30th, and I've still not got any resolution. I keep getting fobbed off with \we're waiting for our supplier\" excuses. I no longer care about this - my contract was with Superbalist. Superbalist have had more than a month to resolve this.<br> <br> I have waited long enough, and now demand that my refund is processed by close of business Friday. It seems Superbalist likes to pass the buck when it comes to faulty products and takes no responsibility, yet they have my money. Sort this out now please or else I will be taking this matter further.<br> <br> "