Disgusting service - money missing

Up till date no refund - and no one can assist Hi All

Please urgently advise what is going on with this refund

Kind Regards, Mandy.

From: Mandy Lessing - BCX Sent: Monday, 26 November 2018 9:11 AM To: 'Superbalist Support' ********** Subject: RE: RMA# **********

Hi All,

I have asked and asked – numerous phone calls – no resolution.

Please get this EFT done today

Kind Regards, Mandy.

From: Mandy Lessing - BCX Sent: Wednesday, 21 November 2018 1:13 PM To: 'Superbalist Support' ********** Subject: RE: RMA# **********

Please advise – Im getting no reply

Kind Regards, Mandy.

From: Mandy Lessing - BCX Sent: Tuesday, 20 November 2018 9:41 AM To: 'Superbalist Support' ********** Subject: RE: RMA# ********** Importance: High

Please advise

Kind Regards, Mandy.

From: Mandy Lessing - BCX Sent: Monday, 19 November 2018 1:47 PM To: Superbalist Support ********** Subject: RE: RMA# **********

Please advise urgently this is now 2 weeks over due

Kind Regards, Mandy.

From: Mandy Lessing - BCX Sent: Friday, 16 November 2018 2:34 PM To: Superbalist Support ********** Subject: RE: RMA# **********

Hi All,

This has been going round and round – what is the hold up

Kind Regards, Mandy.

From: Zanele Rhamncwana (Superbalist Support) ********** Sent: Friday, 16 November 2018 10:34 AM To: Mandy Lessing - BCX ********** Subject: RMA# **********

##- Please type your reply above this line -## Zanele Rhamncwana (Superbalist) Nov 16, 10:33 SAST Hi Sbu

Please advise Kind regards, Zanele Rhamncwana Online Fashion Assistant

Zinziswa Skele (Superbalist) Nov 15, 18:01 SAST Hi mandy,

I am awaiting feedback from our team regarding this. I will revert back to you once I receive the feedback. Kind regards, Zinziswa Skele Online Fashion Assistant

mandy lessing Nov 15, 13:35 SAST Please urgently give feedback Kind Regards, Mandy.

Zinziswa Skele (Superbalist) Nov 14, 17:54 SAST Hi mandy

Thank you for contacting Superbalist.com.

I will have to escalate this as I can see that this was a consolidated collection so that we can conclude this return and refund you.

I will revert back to you as soon as I get feedback. Kind regards, Zinziswa Skele Online Fashion Assistant

mandy lessing Nov 14, 11:02 SAST Hi Zinziswa This was returned on the 31 of October – it cant possibly still not have been inspected – this is way over your timelines according to what the company stipulates. Kind Regards, Mandy.

Zinziswa Skele (Superbalist) Nov 14, 10:40 SAST Hi mandy,

Thank you for contacting Superbalist.com

The return for Christia espadrille wedge - black has not been concluded yet because it has not reached inspection stage yet. Once it has been concluded you will get your full refund.

In total on all returned shoes your refund should be R957 which includes the R699 that came out of your Superbalist.com wallet.

Please allow the inspection process to be completed so that you can be refunded.

Please feel free to contact us should you have any further questions. Kind regards, Zinziswa Skele Online Fashion Assistant

mandy lessing Nov 14, 07:54 SAST Hi You owe me R699 Kind Regards, Mandy.

Tina George (Superbalist) Nov 14, 00:12 SAST Hello Mandy,

Thank you for your response.

Kindly find attached the screenshot mentioned in the email from Fikile.

If you require any further assistance please contact our Concierge team on ********** . A member of our Concierge team will then walk you through the process of your query.

Our team is available 7am-6pm weekdays, 9am-12pm Saturdays, 11am-2pm on Sundays, and 10am to 1pm on public holidays.

I hope that this receives you well. Kind regards, Tina George Online Fashion Assistant Attachment(s) Capture.PNG

mandy lessing Nov 13, 09:54 SAST No screenshot visible Kind Regards, Mandy.

Fikile Mtotot (Superbalist) Nov 12, 19:18 SAST Hi Mandy,

Please see below screenshot of your refund:

Kind regards, Fikile Mtotot Online Fashion Assistant

mandy lessing Nov 12, 14:24 SAST Please confirm urgently what amount was done ? Kind Regards, Mandy.

Fikile Mtotot (Superbalist) Nov 12, 14:05 SAST Hi Mandy,

Thank you for getting in touch with us.

I have looked into your query and can confirm that your refund request was approved by our finance team. We are currently waiting for them to complete the EFT payment for your refund to reflect in your account.

I do apologize for the delay as our refund team is currently facing a backlog due to the sheer volume of refunds to process and your patience in this matter is greatly appreciated.

Should there be anything else I can assist you with, please do let me know. Kind regards, Fikile Mtotot Online Fashion Assistant

mandy lessing Nov 12, 11:50 SAST This is a follow-up to your previous request # ********** "Banking Details" Hi Please advise whats the status Kind Regards, Mandy.

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