Disgusting Service from Superbalist!

I ordered a really expensive Mango Jacket from Superbalist on the 3rd of June. The parcel sent from Superbalist only arrived on Friday the 9th of June. When I opened my parcel I was sent the wrong Jacket. When I phoned Superbalist to inform them about the situation I was told that the whole week they have been shipping the wrong Mango Items. One would think if you are have a repeated problem with shipments there would be better quality check when parcels are being packed, especially from a big brand such as Superbalist. After further inspection I saw that the jacket I was sent is not even on the Superbalist website. Multiple phone calls later they were able to pick up the parcel on Friday the 9th. I told the call centre guy that I needed the parcel before or on Thursday. I informed them that Superbalist is in the wrong where he agreed, they sent out the wrong jacket and it should not take 10 days for them to send me the correct item? However, I phoned again on Monday the 12th of June and was told that the parcel is on route to the warehouse and would be receiving a sms before the end of the day and the new parcel would be delivered on Thursday because there is stock in Johannesburg. I received nothing. Only after phoning again on Tuesday the 13th of June I received an email stating that I would only receive the parcel on Monday the 19th of June. After explaining why that doesn’t work and that I need the parcel on Thursday and that I would like to discuss the problem with a manager because no one is answering me or helping me, I was told that they would phone me back within the hour. After waiting two hours I phoned again and was told that the person handling this was on a break and he would phone me back. He never phoned back! I phone multiple times and the call was just dropped, cut off or simply just not answered. I phoned again today on the 14th of June where I was also told I would be phoned back, that still hasn’t happened. I am extremely unhappy about this service. If I could rate below one I would have. The Superbalist call centre is open until 6pm, I phoned and even the automated voice mail said: “Call concierge is open Mon-Fri 8am to 6pm” but they were closed? If you are dealing in customer service and you tell the consumer that your manager is next to you and that you will phone me back within the hour, you phone back within the hour. It will now be taking Superbalist 16 days to deliver the correct parcel. I am receiving no help what so ever from their side and it is truly disgusting service.