Disgusting service and sneaky business practices

I'm absolutely disgusted by the service provided by superbalist.

I ordered a watch on the 6th of February 2019. The expected delivery date was the 11 February. I did not receive the package. So today I decided to check my emails and it says that I had made an exchange for the product on the 12th of February when I did not and now the expected delivery date is on 18th of February!!! A week later.

So decided to call superbalist and the 1st rep tells me that there van has been hijacked. A simple question was why was the customer not notified of this and instead, apply an exchange to the order and shift the date without no reason provided? A customer must me notified immediately when things like this happens.