DISGUSTING AND INSULTING

I bought a Jawbone 3 from Superbalist in December 2015. The band snapped mid Feb 2016 after minimal use. I emailed Superbalist to get a refund and the consultant who responded and sent my photos of the damage to the supplier stated that they will not refund because the damage is wear and tear! Im a small woman who works in an office! How can the band break after 2.5months over December with almost no use?? It is now March and I have not heard a peep. I want a full refund but Superbalist seem keen on terrible customer service and insulting people! I have even seen online posts of others who had the same breakage and they were refunded by Jawbone itself. So clearly Superbalist thinks Im stupid enough to believe that the \Supplier\" doesnt want to refund me. When in actual fact Superbalist just doesnt want to give my money back. I will NEVER buy from them again after this level of disgusting treatment and complete lack of customer service."