DISASTROUS EXCHANGE

I ordered a Levis sneaker on the 16/7/2024 size UK6, my order was delivered on the 19/07/2024 and it was a size UK7. I logged a return on the 22/07/2024, as I had ordered size UK 6 and I was given size UK7. I received the exchange, however the size was still a size UK7 and not UK 6. I logged another return, and then contacted the call centre to escalate the matter. I spoke to Lerato K, who then advised that she will escalate with the supplier, as this might have been a barcoding or supplier issue, hence the wrong size was delivered to me. She asked me to take a picture of the inside of the size where the size was written and I did so. I then received an email from Abulele X on the 08/08/2024 advising that my query was solved and that the supplier confirmed that my size is available. Abulele X assisted with logging a exchange on my behalf. I received an email on the 13/08/2024 that my order was being processed. I received the exchange, however the shoe was being transported from JOBURG. I waited so long for my shoe only to be given the SAME SIZE UK 7. I received the exchange on the 19/08/2024 and I sent an email at 16h54 advising to Abulele advising that I got the wrong size again. I did not bother to open the shoe and fit it, as I checked the box outside and the sticker was written UK7. I was then advised by Sue-Ann that I do not qualify for a refund because the shoe is dirty. I reported the same day I received the shoe that it is the wrong size, why would I wear the shoe if it is not my size, meaning I was given a dirty shoe from the exchange. I WANT MY REFUND FROM SUPERBALIST AND WANT NOTHING TO DO WITH YOU GUYS!!