RM
Refiloe M

1 reviews | Active since Aug 2013

02 Oct 2015, 17:11

Disappointing service and NO DELIVERY

Still waiting for my order which was supposed to arrive today between \8am and 5pm"according t o them. I have been waiting an en extra hour at work thinking my order will be delivered any moment and still no sign of anyone coming or even the consultants getting back to me as they said they would. It is now conveniently 5pm and of course no one picks up when I call the call center for the 3rd time since 4pm.<br> <br> This is incredibly frustrating and disappointing since my schedule has been planned around you guys keeping your end of the bargain which is really huge time allowance which I have accommodated. I am now leaving work an hour late with no product in hand especially after being charged an extra R115 for delivery! Lord knows when my order will arrive if ever! (Order 500485)"""

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Replies (1)
Superbalist.com
Superbalist.com's reply02 Oct 2015, 17:21
Official
Hello fi1989,

I'm so sorry about that! This is definitely not the kind of service we want our customers to have! I will get on our couriers right this second to find out what exactly is happening with your order. I will call you shortly.

Kind Regards,
Chloe Moos.
Head of Client Concierge.