Disappointing Experience with Order and Address Change Process

I’ve never been this disappointed with a service before. I placed an order through the app, only to realise that the delivery address was incorrect. When I contacted the call centre to update the address, I was told that they couldn’t help me and that I would need to wait for the order to be processed before cancelling it.

What kind of system doesn’t allow customers to update their delivery address? Now I risk losing my items altogether, as they may sell out or be delivered to the wrong location.

Superbalist, you really need to do better!