Disappointing assistance and no concern for customers time

I was utterly disappointed in the service received from Superbalist and would not be using this site again.

I made an order, but due to the site having a server error as my payment was being process. I then placed a new order as the site advised that the order would no longer be available after 30 min. I then had to spend time creating the very same order and as i entered my promo code (being a first time buyer) the code rejected. I then continued with my order as i knew it would expire with the note that i would call the call center in the morning and ask for assistance.

The next morning i called the call center and was advised that there was nothing they could do to assist as i had already used the code. To which i explained that the site had an error and this was not my fault. As i had not yet successfully received a promo. The agent kept repeating that they could do absolutely nothing to assist me.

This was disappointing as the agent confirmed that she could see the two orders and understood what went wrong but that i just simply lost my promo.

Note that i made sure to spend over R750 to qualify for this promo as a first time buyer. I also spent so much time on the site re-placing the order but in a simple phone call i received a no. When the promo was meant for my first purchase which essentially was what my processed order was. BUT No, just because the site had an error, I as a customer was told that i just lost my promo and that i would have to cancel the order and then MAYBE they could help me. This after i explained how long it took me to place the order in the first place, due to there site.

I expected better assistance from such a reputable company. They put me off online shopping completely and i would not recommend you use this site/company.