Disappointed with Poor Service and Missed Collection

I scheduled my exchange order to be collected on Thursday, 27 March 2025, specifically choosing this date as I would be unavailable on Friday. I even received a message confirming that my collection would take place before 5 PM on Thursday.

However, only in the afternoon was I informed that my collection had been delayed to Friday. Upon calling customer service, I was told that there were no drivers available in my area today. If that was the case, why was I allowed to schedule for Thursday in the first place?

This is incredibly frustrating and defeats the purpose of making an advance booking. If the company cannot honor scheduled collections, then proper communication and a reliable system should be in place. I expected better service, and this experience has been very disappointing.

I hope this matter is taken seriously and that improvements are made to prevent similar issues in the future.