Disappointed in the process

22 December 2023 order was cancelled with no notification because of stock shortage. Only after I queried was I informed. Provided bank details for the refund. 05 Jan 2024 I queried. First excuse was my refund failed (only after I had to query), account is in use every single day with no problem. Provided a different account details 05 Jan 2024 was told it was sent to Finance to process 24-48hours. Automated email received to say that refund processed and will take 3-5 working days to reflect. 17 January 2024 still no refund received after sending multiple emails. I liaised with 3-4 different 'fashion consultants. There is no way of escalating this, not on the website or a number to call. I will never order anything from Superbalist because of this experience although I really love their products. The process is flawed irrespective of the time of year - staff capacity needs to be pre-planned and workflow process needs a re-design - Superbalist product owners, service delivery managers, system solution architects, business analyst, development team/s and system support staff - please take heed and relook at this. Your reviews matter to customers,