Disappointed and frustrated

Order ***6 Placed an order for two items, which both showed “in stock” on their website and app. Delivery came with one pair (navy). I enquired and received an email stating “ We’ve had to remove Pointer - navy from your order due to an inventory error. We understand that this must be a disappointment and are truly sorry.” and the order status showed the navy as cancelled and the black as available.

This is highly disappointing service as they claim to have cancelled the item I received and delivered the one I didn’t! I asked for them to deliver the black pair as it still shows “in stock” and they tell me they processed a refund that will take 5working days to be credited back into my account! This is unacceptable!

I want to know why I was **** to about the item that was cancelled as well as ensure that either the black one is delivered asap or refund me TODAY! When you took my money it went off my account immediately. Why must I now wait 5 days for the funds to be paid back when I could have gone and purchased something else. This was meant to be a bit to day gift and Superbalist completely messed this up!