Disapointing Service

I purchased a number of items on Superbalist in my last order, which consisted of a nail file,the nail file received was in a used condition and this is totally unacceptable and unhygienic. I sent an email to Superbalist customer service with the pictures of the used and dirty nail file that I received.I requested that the matter be addressed by management as this is unacceptable...All I received from Superbalist is an email advising me on how to log a return,no apology and no consideration for the contents of my e-mail as well as the matter at hand.