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savelz S

1 reviews | Active since Nov 2016

08 Nov 2016, 11:13

Dirty or wrinkled or delivered to the wrong address

<p>You might think this is a joke, but each of those complaints were for separate orders. Today, however, is the last straw , I ordered 3 shirts last Thursday. Firstly , it wasn't delivered to my house because the delivery man said I wasn't there but I was at home the entire day . Secondly I fetched my items from our security gate , only to open them and one of the shirts has a dark purple lipstick stain and it has a brown stain about 8 cm long all the way down the back ? </p> <p>previously I ordered a black dress that was so wrinkled it looked like it had been sitting in the back of their storeroom since the day they stocked the item. </p> <p>This is honestly unacceptable and embarrassing on their behalf </p>

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Replies (5)
Superbalist.com
Superbalist.com's reply08 Nov 2016, 14:05
Official

Hi Savannah,


To follow up on our conversation. I am sorry that your recent experience on our website has been one of disappointment; it is definitely not what we wish our customers to experience.


We have escalated the issue and it will be dealt with accordingly.

Kind Regards_Client Concierge Specialist_Sheema

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savelz S's update14 Nov 2016, 10:42
Reviewer Update

And today my order was cancelled after already paying for it

great

Superbalist.com
Superbalist.com's reply14 Nov 2016, 11:01
Official

Hi Savannah,

Thanks for taking the time to talk to me.

I am very sorry the item was cancelled from your order.

Thanks for the feedback.

Regards_Sheema Tobias_ Client Concierge Specialist

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savelz S's update15 Nov 2016, 08:58
Reviewer Update

This is the only way to get a reply from your support team can I please have my money back! I don't want it transferred into my wallet because I don't want to spend any more money at Superbalist! Marian literally just ignores my emails !!!!

Superbalist.com
Superbalist.com's reply15 Nov 2016, 10:17
Official

Hi Savannah,

Thanks for your time this morning.

As promised in our call, I have sent you an email to confirm your information so that we may complete your refund.

Regards_Sheema Tobias_ Client Concierge Specialist