1 reviews | Active since Nov 2016
Dirty or wrinkled or delivered to the wrong address
<p>You might think this is a joke, but each of those complaints were for separate orders. Today, however, is the last straw , I ordered 3 shirts last Thursday. Firstly , it wasn't delivered to my house because the delivery man said I wasn't there but I was at home the entire day . Secondly I fetched my items from our security gate , only to open them and one of the shirts has a dark purple lipstick stain and it has a brown stain about 8 cm long all the way down the back ? </p> <p>previously I ordered a black dress that was so wrinkled it looked like it had been sitting in the back of their storeroom since the day they stocked the item. </p> <p>This is honestly unacceptable and embarrassing on their behalf </p>
Hi Savannah,
To follow up on our conversation. I am sorry that your recent experience on our website has been one of disappointment; it is definitely not what we wish our customers to experience.
We have escalated the issue and it will be dealt with accordingly.
Kind Regards_Client Concierge Specialist_Sheema
Hi Savannah,
To follow up on our conversation. I am sorry that your recent experience on our website has been one of disappointment; it is definitely not what we wish our customers to experience.
We have escalated the issue and it will be dealt with accordingly.
Kind Regards_Client Concierge Specialist_Sheema
And today my order was cancelled after already paying for it
great
And today my order was cancelled after already paying for it
great
Hi Savannah,
Thanks for taking the time to talk to me.
I am very sorry the item was cancelled from your order.
Thanks for the feedback.
Regards_Sheema Tobias_ Client Concierge Specialist
Hi Savannah,
Thanks for taking the time to talk to me.
I am very sorry the item was cancelled from your order.
Thanks for the feedback.
Regards_Sheema Tobias_ Client Concierge Specialist
This is the only way to get a reply from your support team can I please have my money back! I don't want it transferred into my wallet because I don't want to spend any more money at Superbalist! Marian literally just ignores my emails !!!!
This is the only way to get a reply from your support team can I please have my money back! I don't want it transferred into my wallet because I don't want to spend any more money at Superbalist! Marian literally just ignores my emails !!!!
Hi Savannah,
Thanks for your time this morning.
As promised in our call, I have sent you an email to confirm your information so that we may complete your refund.
Regards_Sheema Tobias_ Client Concierge Specialist
Hi Savannah,
Thanks for your time this morning.
As promised in our call, I have sent you an email to confirm your information so that we may complete your refund.
Regards_Sheema Tobias_ Client Concierge Specialist
