Delivery of frustration and bad customer experiences

After ordering my goods online on the Superbalist platform I was with frustration because their courier claimed that I was not available to receive the delivery, I followed up on the status of my delivery and their call centre agent could/won't tell me the status of my delivery and was more concerned with my past purchased deliveries. I had no option but to cancel my order because I had no idea where my order is. This is not the first time I had this experience, the courier/delivery staff are normally rude the call centre staff are normally arrogant and not informative.