Delivery never took place

On 03/07/2015 I received an email from Superbalist stating my item purchased has been shipped and will be delivered on 07/07/2015 between 08:00 and 17:00. Sadly this never happened. If an expectation is set it should be met and I am very dissapointed. If the excuse as on previous complaints from customers on hellopeter that the courier company is the problem then I suggest changing the company you use. Although the R100 off coupon for first time users was very pleasant this all fell through the roof after a very dissapointing wait for my husband's gift. The date is such an important factor as we organize EVERYTHING according to when and where. If the item is not delivered tomorrow my husband gets no present and a upset wife as we are leaving town on Thursday morning. I will be contacting the customer service tomorrow as they only opperate untill 17:00. In the future set the bar lower to avoid dissapointing and frustrating your customers.