Delivery gone missing.

Placed an order for a birthday present on Monday 03/02 on the premise that it will be deliver today. The item has been “in transit to the courier company” since Tuesday at 14:02, with no updates I call in at 12:00 as I am starting to worry as it is someone’s birthday present. I am told by the agent the parcel will be delivered today. With me monitoring the app still no changes are made. I call in again and I am ‘assured’ again the it will be delivered by 17:00. 15:00 comes and still no changes and no delivery I call in again and the agent confirms what the app says. She promised to call me back in 20mins after contacting the dispatch team. 20mins later no call. I wait 40mins and then call on. I am told the same thing. No one take accountability and when you request to speak to a “manager” you can’t. I am expected to believe that don’t have access to track their drivers. I will NEVER EVER purchase from Superbalist or Takealot again. Essentially my money 1600 is gone, with no product and no answers.