Delivery fees charged for no delivery.

I have been ordering from Superbalist for many years and I am happy with them mostly. The thing I struggle with is the fact that they have no option on their app to cancel an order. I have made mistakes where the delivery address was wrong or the pick up address was wrong and couldn't cancel.the order. This should be a universal option on all online shopping websites. Secondly, I placed an order on Sunday and needed to call in Monday morning to cancel the order because apparently orders can be canceled only when you get the notification that its out for delivery(which makes no sense at all) the order was canceled and I received a refund for the items, not the delivery I paid. Technically the items weren't delivered so why are you *****ing the delivery fee Superbalist? I have been a loyal shopper on your app for more than 10 years but this is very disappointing!!! The parcel was not delivered so why are you charging me delivery fees??? Things like this make loyal clients move to another online shopping portal where customer service is outstanding! This is not on Superbalist, I am not a happy customer.