Delivery and Exchange issue

##- Please type your reply above this line -## Simvuyele Kona (Superbalist) Sep 3, 18:23 SAST Hello Bianca, Thank you for the swift response.

We acknowledge your frustration and understand your disappointment with regards to the service you have received and understand as to why you wish to no longer purchase from Superbalist.

We apologise for the delay in the collection and I will certainly report the driver to the branch to ensure this does not happen in future.

It is with great regret that we have caused you so much inconvenience but can assure you that this matter has been addressed and is seen as a concerning matter from which we will most definitely learn and use to improve our processes and future customer experiences. Kind regards, Simvuyele Kona Online Fashion Assistant

Bianca Benjamin Sep 3, 09:36 SAST Good Day I have read all the terms and conditions. Just happy with the inconvenience and no apology I have several SMS booking for this collection, the first two separate date bookings were not done. I called in and the consultant nicely just said: there wasn’t a driver booked out for my collection on the first attempt But the problem is I received a SMS to confirm the collection, hence I waited at work an extra hour after 5 and to no avail. At 18:10 received another SMS to say the driver couldn’t make and we apologize for any inconvenience and it was booked again for the next day. 2nd attempt the driver was giving me stories I gave him the incorrect WhatsApp pin location, which I never ever did I don’t and didn’t even have his name let alone his contact details I would some form of more clientele apology or complementary gift. This is really unacceptable and I’ve been shopping from you guys for years. Kind Regards, Bianca Benjamin Disclaimer NOTICE - This message contains privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or any file that is attached to this message. If you have received this message in error, please notify the sender thereof immediately at +27 (0) 12 ********** or ********** thereafter return and destroy the original message. Any copying, publication or disclosure of this message, or part thereof, in any form whatsoever, without the sender’s express written consent, is prohibited. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Selective Empowerment Investment 1 Limited.

Simvuyele Kona (Superbalist) Sep 3, 08:26 SAST Hello Bianca,

Thank you for getting in touch with us.

Firstly, I would like to apologise for the delay in response, we have been experiencing high volumes of emails. We appreciate your patience.

We apologise for the delay in your return, I can see that there was a delay on the 30th August 2018 and collection took place on the 31st August 2018.

Kindly note our returns/exchange process works as follows:

Once we have collected the item it is returned to our warehouse, this takes 2-3 days as it is returned to the warehouse.

Once it arrives at the warehouse, it is inspected to ensure it isn't damaged in any way. If the inspection is successful, we will send an email of the new order number and the delivery date.

The entire process can take up to 10 days.

I hope this information was helpful. Kind regards, Simvuyele Kona Online Fashion Assistant

Bianca Benjamin Aug 31, 15:30 SAST Good Day I requested my return to be collected on Wednesday, unfortunately it was not and rescheduled for Thursday. This also didn't happen and was rescheduled for Friday. this was for a bday gift hence we ordering last Monday already. Also the take a lot driver just called and said: I sent him my location pin on WhatsApp and his 30minuts away from my work place. I have never had the take a lot. coms driver contact details nor WhatsApp so have no clue what he is talking about. I am very unhappy with this service and feel I need to at least pay half price for my item for all this hustle and mess up. a reimbur*****t or courteous gift of my choice at least. unacceptable!! User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134 This support ticket originated from 35.227.253.100 at Fri, 31 Aug 2018 15:30:51 +0200.