Delayed and Incomplete Delivery

Delayed and Incomplete Delivery

On 11 October 2024, I placed a priority order with a promised Saturday delivery. I waited the entire day on Saturday, but the delivery never arrived. When I followed up, I was told there was no stock in Johannesburg and that the order was coming from Cape Town, with delivery now scheduled for 19 October.

Again, I waited all day on the 19th, only to receive an SMS at 15:30 notifying me that the delivery had been rescheduled for 20 October. I waited the entire day on the 20th as well, but nothing arrived. The delivery was then pushed to 21 October, when the order finally came—but it was incomplete, with one box missing.

A collection was scheduled for 24 October to rectify the issue, but when a private car arrived, it was too small to transport the package, so collection had to be rescheduled again.

For a priority order, this has been extremely frustrating. I still have no ETA on when this will be resolved, and no one has taken accountability for the delays and issues.