1 reviews | Active since Jan 2017
delay on return
<p>Good day...</p> <p>I am a superbalist customer and orders a shoe in novermber however the shoe came and tge size i request was indeed the correct size but was a small cut which i orderd for a return /exchange for a bag... its a new year now and still waiting for superbalist to come pick up theire product and exchange it for me... what is the delay? And why are you not getting back to me? </p>
Good day Selmone Sibiya,
Thank you for bringing your concerns to our attention.
We have attempted to contact you regarding this matter, but was unsuccessful and left a voice-mail on 06/01/2017 at 09:12.
We have investigated the matter and notice that the returns request was processed in November and that the first collection attempt was made on 23/11/2016, however after numerous failed attempts to collect the parcel, the return was cancelled.
We would however like to assist you in resolving this matter and will contact
you via e-mail.
Please accept our apologies for any inconvenience and frustration caused.
Kind regards_Hanrie Havenga__Head Client Concierge_
Best regards,
Good day Selmone Sibiya,
Thank you for bringing your concerns to our attention.
We have attempted to contact you regarding this matter, but was unsuccessful and left a voice-mail on 06/01/2017 at 09:12.
We have investigated the matter and notice that the returns request was processed in November and that the first collection attempt was made on 23/11/2016, however after numerous failed attempts to collect the parcel, the return was cancelled.
We would however like to assist you in resolving this matter and will contact
you via e-mail.
Please accept our apologies for any inconvenience and frustration caused.
Kind regards_Hanrie Havenga__Head Client Concierge_
Best regards,