Defect items not exchangeable

To Superbalist from a very very unhappy client.

I have been a loyal client of yours for years, making at least 2 orders a month from you. I loved how easy it was to have my favourite items delivered to my door, your exchange policy was a breeze and I have been happy with your service until now.

I purchased an outfit from Cotton On through your app, a floral maxi skirt and a black peasant style top (among other things) I absolutely adored this outfit, felt like a spring fairy.

The item was washed once. The skirt that once hit my ankles is now sitting just below my knees and the top doesn’t even fit over the girls.

I contacted Superbalist customer support to find out if I could return the items, size up so when it shrinks it would be the size of the original order.

I have very politely ( sarcasm) been told the warehouse will not offer an exchange as the items have been worn and it is not considered a defect item. As far as I understand it does not fall under any of the ballpoints in your t’s and c’s that would not be considered a defect.

I cannot return to Cotton On as it was purchased through a 3rd party Superbalist.com and after shopping from cotton on for years I know I would receive no issues trying to make the exchange.

Cotton On if I were you I would run very fast in the opposite direction from them.