****************! Still waiting for my refund...and no assistance from Customer Service.

I have been a loyal online shopper for many years, and often I would log a return the same day the item was delivered in the event that the item didn't fit or meet up to my expectation. This has never been an issue in the past. On 27 January I placed an order for 3 items. These were delivered to me on the 29th, in separate boxes. I logged a return for 2 of the items on the same day, and placed them in their original, separate boxes. Both boxes were clearly marked with the Order number. The driver came to collect both items from me on the 31st of January. Both items arrived at the warehouse (according to the tracking details) on 01 February and the very same day I received a refund notice for the 1 item. I waited a couple of days and still had no feedback from Superbalist regarding the other item. I found this very strange, as both items were collected together, were part of the same order, and arrived at the warehouse together - in it's original closed packaging - so there was no reason for the delay in the refund for the 2nd item. It's now been over a week, and numerous follow up emails on my part, and Superbalist still haven't refunded me. It seems they now cannot find this item in their warehouse!! This is ****************, and they are shamelessly ignoring my frustration. I've asked to speak to a Supervisor, but clearly Customer Service is of absolute no importance to this Company! This has been a terrible experience, and I will no longer be supporting Superbalist.