Damaged goods damages my faith with the store

Used a voucher received from Superbalist to pay part of an item that was going under the Christmas tree as a gift for a member of the family. Opened the item box to wrap it and found the item damaged. Wrote to Superbalist asking for a refund asap to have cash to buy another present elsewhere - scared that another order from Superbalist will not get to me in time for Christmas. Also asked if it was possible to have a replacement voucher. Email received today said management said they will refund what I had physically paid, didnt say when this would happen but also said that the voucher cannot be replaced. Come on Superbalist ! What a let down! The issue comes from your side, you admit it in your e-mail to me. Refusing a replacement voucher is shoddy, poor customer service and bad marketing. For the inconvenience caused for not doing quality checks before sending the item out you should be throwing a voucher / vouchers at me as an apology. I am so disappointed and I sure regret my purchase.