Damaged goods Bad Service and worst Customer Satisfaction

On the 24th of July I bought clothes and jewellery online and the order was suppose to arrive on Friday the 30th. On Saturday 01st the order arrived but ot was incomplete as the Fast and Furious Courier left the rest of the order at their warehouse. I logged a complaint with Superbalist.com on Saturday after 11am and Zodwa responded on Saturday afternoon. Promisedme that she has escalated the matter and that she'll get back within 24 hours. On Monday morning the order arrived but one of the shirts was sent in a wrong size and three pairs of the earrings I paid for is completely broken and unusable. On selection of the shirt I chose Large as it was available when I paid yet they sent a medium without any notification. I referred the matter via email to the orders department and now there is no after sales service as no one has answered till now. I feel very inconvenienced the jewellery was thrown into a box without proper protection and the bags was torn. Superbalist pride themselves on national television that they have the fastest delivery time and best customer service but this is the kindbof incompentence that we have to deal with. Order number *** (24/07/2020 - R1440)