Customer service staff trained to lie?

Appalling lies told by customer service staff. "We'll call you back - we work until 6pm on Saturdays" - never called back so I called and am met with an automated message.

"We'll escalate the issue" - no feedback on escalation or resolution as promised.

"Zandile will call you back in 20 mins" - no callback and it appears they knew that if I called back I would not be able to get through during that timeframe.

"I will call you you back and give you feedback" - This was the lie told me by Zandile. I am yet to have someone from this company call me re: the status of my delayed order.

A week a go I would've given Superbalist a five star rating on customer service - but I now see their customer service is comparable with many other sub-par organisations.