KW
Keyler W
1 reviews | Active since Jan 2016
02 Jan 2016, 12:35
Customer Service Failure
My package was to be delivered on then 31st of December. I waited at my house from 8am to 5pm, called their \Client Concierge"6 times & spent R110-R150 airtime just trying to find out if my package will arrive. None of the agents could provide me with what time a driver will be in my area or actual information besides \""they do not know\"".<br> <br> Having worked within the logistics industry & using 3PLs. I know the normal procedure when there is an enquiry"
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Superbalist.com's replyOfficial
03 Jan 2016, 21:23Hello Keyler Weber,
Thank you for bringing this to our attention!
I am sincerely sorry that Sibusiso couldn't assist adequately in this situation.
The couriers unfortunately only worked half day on Thursday and thus only delivered half their deliveries scheduled for that day.
BEX did, however, promise that whatever wasn't delivered on Thursday will be prioritised on Monday - I will ensure this for your delivery!
Kind regards
Claire Gravell
Client Concierge Specialist
Thank you for bringing this to our attention!
I am sincerely sorry that Sibusiso couldn't assist adequately in this situation.
The couriers unfortunately only worked half day on Thursday and thus only delivered half their deliveries scheduled for that day.
BEX did, however, promise that whatever wasn't delivered on Thursday will be prioritised on Monday - I will ensure this for your delivery!
Kind regards
Claire Gravell
Client Concierge Specialist
Best regards,
Superbalist.com's reply03 Jan 2016, 21:23
Official
Hello Keyler Weber,
Thank you for bringing this to our attention!
I am sincerely sorry that Sibusiso couldn't assist adequately in this situation.
The couriers unfortunately only worked half day on Thursday and thus only delivered half their deliveries scheduled for that day.
BEX did, however, promise that whatever wasn't delivered on Thursday will be prioritised on Monday - I will ensure this for your delivery!
Kind regards
Claire Gravell
Client Concierge Specialist
Thank you for bringing this to our attention!
I am sincerely sorry that Sibusiso couldn't assist adequately in this situation.
The couriers unfortunately only worked half day on Thursday and thus only delivered half their deliveries scheduled for that day.
BEX did, however, promise that whatever wasn't delivered on Thursday will be prioritised on Monday - I will ensure this for your delivery!
Kind regards
Claire Gravell
Client Concierge Specialist
Best regards,