JK
Jack K
1 reviews | Active since Mar 2009
23 Oct 2015, 11:01
**** packaging, **** service, **** overall
Ordered three expensive lovemilo cups. On first delivery 1 out of the three cups was in perfect condition. The other two had been packed into one box made for ONE cup and the handle broke off the one cup and the other cup had fine crack going up the side of the cup! Packaging terrible for delicate cups.<br> <br> <br> Lets try this again.... Another R500. <br> <br> Cups arrive today, 2 cups packed into one box AGAIN!!! no bubble wrap or anything. 1 cup completely shattered into pieces!<br> <br> I told you to package them carefully but you dont listen.<br> <br> Refund me.
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Superbalist.com's replyOfficial
23 Oct 2015, 12:08Hello jackkit,
Our sincerest apologies for the state in which you received your Love Milo cups on both occasions. This is not the manner in which any items should ever be received.
We have done a follow up on the packaging and it is unfortunately a problem with our supplier which is being addressed.
I have sent you an email as well to clarify more regarding your refund for the order.
Our sincerest apologies once again for the inconvenience.
Kind regards,
Robyn van Staden
Client Concierge Specialist.
Our sincerest apologies for the state in which you received your Love Milo cups on both occasions. This is not the manner in which any items should ever be received.
We have done a follow up on the packaging and it is unfortunately a problem with our supplier which is being addressed.
I have sent you an email as well to clarify more regarding your refund for the order.
Our sincerest apologies once again for the inconvenience.
Kind regards,
Robyn van Staden
Client Concierge Specialist.
Superbalist.com's reply23 Oct 2015, 12:08
Official
Hello jackkit,
Our sincerest apologies for the state in which you received your Love Milo cups on both occasions. This is not the manner in which any items should ever be received.
We have done a follow up on the packaging and it is unfortunately a problem with our supplier which is being addressed.
I have sent you an email as well to clarify more regarding your refund for the order.
Our sincerest apologies once again for the inconvenience.
Kind regards,
Robyn van Staden
Client Concierge Specialist.
Our sincerest apologies for the state in which you received your Love Milo cups on both occasions. This is not the manner in which any items should ever be received.
We have done a follow up on the packaging and it is unfortunately a problem with our supplier which is being addressed.
I have sent you an email as well to clarify more regarding your refund for the order.
Our sincerest apologies once again for the inconvenience.
Kind regards,
Robyn van Staden
Client Concierge Specialist.