1 reviews | Active since Mar 2010
Converse Shoes Falling Apart
I have around 20 pairs of shoes, the Converse I bought from Superbalist in August 2016 are 3rd in terms of newest. They are also in the worst condition out of all 20 pairs. They have been worn the least, covered the least distance, and literally the soles are falling off. Okay, they're a year old so I didn't expect a refund but some ackolwedgement that this is faulty manufacture would have been noted. I took the shoes to be repaired - they told me to save my money - the shoes cannot be repaired and the reason the soles are falling off is because of either a manufacturing fault of poor quality of materials and workmanship. I contacted Superbalist - their answer - if they were less than 6 months old we'd have had a conversation. More than 6 months old you're on your own. In some regards I get that, but after sending them multiple pictures on their request it is eveident these shoes are fslling to pieces and unwearable. Are they saying Converse footwear is built to last 6 months only? My wife has numerous pairs of Converse, worn far more than my own, and they are all in good repair. Today Superbalist not only lost a customer for life, because unless this matter is addressed I will never spend a cent with them again, but in addition they gained a negative brand ambassador, a one time customer who now loathes their brand and their unwillingness to see when a customer has a legitimate complaint. One word, pathetic.
