<p>Hi</p> <p>I just received abysmal service by the online client concierge Sheldon. I usually don't bother to write reviews, but in this case i feel compelled to do so. For a long time, I have been happy buying from Superbalist, but this is the second time I have received poor service from an online client concierge, and frankly now am left with an extremely bitter taste in my mouth. Too many people just accept rude customer service, and these employees stay in their job, unchecked, and continue to treat customers poorly. A "concierge" by definition, is meant to be a person displaying exceptional customer service, but Sheldon was abrupt, dismissive, unhelpful, condescending, and downright uninterested. In light of this: why should I keep buying at this store?</p>
Hi Chris,
Thank you for reaching out regarding this situation.
I am sincerely sorry with how this query was handled and how it was conveyed.
This instance will be dealt with internally, thank you for bringing it to our attention.
I have sent you a direct email to try and resolve your matter.
Kind regards
Claire Gravell
Client Concierge Specialist
Best regards,
Hi Chris,
Thank you for reaching out regarding this situation.
I am sincerely sorry with how this query was handled and how it was conveyed.
This instance will be dealt with internally, thank you for bringing it to our attention.
I have sent you a direct email to try and resolve your matter.
Kind regards
Claire Gravell
Client Concierge Specialist
Best regards,
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