Change of delivery isn't allowed

I logged a query last week to change my delivery address, however was told that I cannot do so.

I find this to be totally unacceptable! - I had initially put the delivery address of my company where I work however due to phase 4 restrictions, my company is still closed. Whilst I understand that you have certain policies, this is one of the few (or only) online shopping platform where you cannot change the delivery address!

I placed an order thinking I'll be back at work from mid May however this is not the case (and the new phase 4 rules had not been released at that point in time when I placed my order)! I have been told by one of Superbalist's assistants that I need to make sure I am there (or someone I trust) is there to collect however if my office is closed / I need a permit to travel how will I possibly collect the package, additionally the company reception will not be accepting packages in order to minimise spread of he infection?! I was also told that I could also cancel my order (worth R2300!) and re-order however I have checked and the items I have chosen are either sold out and /or have limited stock available and I think that is totally unfair.

In these uncertain times when we don't know whats going on or when we will be returning to work, I ask you to please reconsider this change of delivery address! My change of delivery address is merely 10 minutes away from the orginal stipulated address and would not cause financial detriment to your business.

I'm highly dissatisfied at the moment and find that this is highly inconvenient especially when the initial request for change of address was done well ahead of time - more than enough time to make alternative arrangements! I would also be happy to pay a delivery fee for the change of address, even though order is to the value of R2300, however I am told that I cannot do so.