Cannot follow simple instructions

Upon inspection of a leather bag I bought from Superbalist, I found that the inside zip was broken. I decided that I wanted to return the bag for a refund. I saw that I had the option of a refund via the superbalist \wallet\" or directly to my credit card. I chose credit card. Then, in order to complete the return request I needed to take pictures of the damage on the item. I did this but was faced with difficulty while trying to upload the pics. I then sent an email, explaining my grievance and requesting, in plain terms, that I desired a refund TO MY CREDIT CARD. I was then told by Yolisa Lolonga that she had logged an exchange for me. After complaining, I was told that the exchange had already been processed and that I would have to wait to receive the exchange and then log a SECOND return. Once I received the return, I tried to repeat the process. This time I was faced with only one option: refund to my \"wallet\". I then complained again and Kaashiefa Naidoo underook to EFT the money to me once my return was processed/completed. I then received an email telling me that I have been refunded to my WALLET.<br> <br> This entire ordeal is no fault of mine. SOMEONE FIX THIS NIGHTMARE PLEASE."