LH
Leshan H

1 reviews | Active since Oct 2016

20 Oct 2016, 19:48

Cancelled order rude emails

<p>I placed an order last week. Because it was a large sum they had issues with the order and asked me to send through my credit card copy because they thought the transaction **********. I comp**** with this request. I got a phone call from my bank and confirmed this amount too. I now get a very snotty email that my order was cancelled and it is not up for discussion. I now have to fight to get my money back tomorrow. Don't order anything big with this company it's not worth the hassle.i was actually more shocked with the state of the email they sent- no customer service. Needless to say I won't be ordering from them again</p>

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Replies (2)
Superbalist.com
Superbalist.com's reply21 Oct 2016, 14:31
Official

Good day Leshan,

Thank you for bringing your disappointment and frustration to our attention.

As telephonically discussed with you, we are looking into the matter for you and will contact you shortly to confirm either the status of your order or your refund.

We sincerely apologise for any and all inconvenience and frustration caused.

Kind regards

Hanrie Havenga
Superbalist Head Client Concierge

LH
Leshan H's update24 Oct 2016, 07:58
Reviewer Update

Hanrie handled the situation extremely well. She was understanding and resolved the issue. I now have re-placed my order and look forward to shopping here in the future