Cancelled Order, No Refund

I placed an order on 10 Feb. I didn't receive any invoice or confirmation by email. On 12 March I still hadn't received my items so I looked on my account online and saw the order had been cancelled. I called and they said that I must please send proof of payment but wouldn't accept the only thing I have, an email from FNB confirming the money has been paid (like I said, I got no receipt).<br> <br> Since then I have sent two emails and heard nothing back. <br> <br> All I want is my money refunded.