Bought discounted item - courier lost item - no replacement - Superbalist requests to re-purchase the item at FULL PRICE

<p>Dear Superbalist, please take stock of your ****py customer service! I ordered a floor lamp taking advantage of a 40% discount. The lamp never arrived and I would have never known what happened with it if I hadn't enquired myself. No one from Superbalist contacted me to say that the item was lost by the courier and that you were looking for a replacement item to ship. I waited another week but nothing arrived. I then wrote to customer service. No response. I then got, out of the blue, a message saying you're processing my refund. I wrote again to ask why a refund? I thought you were sending me a replacement item? I was then told by Lauren Collins that the item is out of stock and that if I want it I have to waitlist it on the website again. Are you guys kidding me? Really taking customers for a ride? I paid for a product with 40% discount and now, because your courier loses stuff and your customer service can't get their act together, I must pay full price for an item I bought only because it was discounted? If you were decent to your customers, you would offer to replace the item when it's in stock, at the same price, rather than ''inviting'' them to purchase the item full price because you can't get your act together. Seriously, shame on you for the poor customer service, over and over and over!</p>