Bizarre service by SUPERBALiST

Events of Order ***7

Order placed (paid R9496) 2 October

ETA and delivery date 4 October. No sms received to fetch from pick up point

5 October checked status and complaint made via app to concierge that order status changed to cancelled Lie number 1 from email concierge: 5 October concierge responded with misinformation stating order was at drop off point for over a week therefore cancelled and refund processed. This is impossible considering that the drop off was only due the day before. Lie (*****) number 2 from email concierge 6 October concierge processes incorrect refund amount of R79.22 instead of paid amount R9496.

Telephonic concierge Tembinkosi: Called call centre to enquire about the cancellation, misinformation on concierge email on 5th and *****ulent refund processed on 6th. After speaking to call centre agent I discovered: Order is two days late, and excuses are lies and a lot of my money *****ulently withheld by Superbalist. My Pain and suffering experienced due to incompetence by Superbalist further compounded by waiting for confirmation on refund, approval for promotion and verification of stock of purchased items.

Lie number 3: Telephonic concierge Tembinkosi I was told the truck was hijacked with my order and ******

Telephonic concierge later in the afternoon 6 October - Abulele Told Abulele that Thembinkosi felt he resolved my issue by sending me a ‘10% of every item’ voucher via email This is Lie number 4 In my attempt to use this voucher because I reordered as I could not wait 10days for my 10k refund and the sluggish response of inconsistent Superbalist customer service staff; this voucher gave me zero off and was removed out of frustration from my checkout

Abulele’s version was the truck went to wrong depot

Why my order wasn’t simply delayed so this can easily be rectified? And instead cancelled and prolonged pain of a further 10 day delay?

I mean it’s s no brainier.

Lie number 5 and 6.

Both telephonic agents promised escalation and satisfactory resolution due to my extreme cases and delays thus far. Nothing happened Tomorrow is another day Monday will come Poooza weekend is here!

Details recap: Order number ***7 Status: refund awaiting since 5 October of R9496 by customer after Superbalist bizzare cancelllation. Customer then reordered. No refund recieved after:

Order placed 2 October ETA 4 October Cancelled (Superbalist shinanegans & error) 5 October

Weird refund amounts (further shenanigans by Superbalist) recieved 5 October R79.22 11 October R600.46 14 October 222.84

Still doesn’t add up to R9496???

The nail in the coffin…..Gugu was to assist in obtaining with refund. She is gone awol! A dozen messages for ghee to call me back. Nothing, these conserves are trained at the ostrich texchnique. Shove their heads in the sand and hopes customer will donate R9000 to their company?!?! Aboliluteou bazaars