Big order = Huge dissapointment

<p>After numerious calls, what feels like hours on the line with client concierge and who knows how many emty promisis I still havnt received a guerentee or assistance.</p> <p> </p> <p>This on a order of more than R14 000, ********** </p> <p> </p> <p>1.First off my order was split into different days of delivery.</p> <p> </p> <p>2.My first order was delayd, and then my second.</p> <p> </p> <p>3.When receiving my order one item doesnt arrive.</p> <p> </p> <p>4. I enquire about the order and client concierge tells me that they did not have enough stock at the wherehouse it shipped from so the item was cacelled, they also inform me that it is my responsibillity to re order the item and start the whole process again.</p> <p> </p> <p>5.Eventually talk to a manager who arranges the items to be delivered by no later than Thursday.</p> <p> </p> <p>6.Build the furniture to discover missing *****s.</p> <p> </p> <p>7.Contact client concierge once again to find find out what to do about the missing *****s. No one can assist but they are following up for me.</p> <p> </p> <p>8.Call a day later and repeat step 7 about 2 times, get promised that a manager will contact me soon.</p> <p> </p> <p>9.Get frustrated and write a bad hello Peter review because nobody bothered to get back to me. </p> <p> </p> <p>This is not on, I know its season time and people are busy but this is a waste of time and money.</p> <p> </p> <p>Thomas</p>