BEYOND HORRIBLE!!!!

To date I haven't received any communication regarding my order. It said delivery 23March and its the 5th of April and still no communication.

The app doesn't help much under tracking my order. The last update I got was on the 21th of March @ 14:19 "in transit to distribution hub" That's it!

On the 31st of March I went to take a lot delivery point just to check if it's maybe there and they listed the parcel as "short received" yet Superbalist DC claimed it as delivered. STILL no communication or parcel!

I sent an email on the 31st, receiving an email back saying: " We have a much quicker way for you to find the help you need using our online help options. Visit our Help page here (https://accounts.superbalist.com/support) for answers to delivery, order, payment and product related questions and you will respond in ONE BUSINESS day"??????? - STILL NOTHING!!!!!

If the your client concierge team is available from 07:00 - 06:00pm Mon - Friday, Saturdays between 09:00 - 12:00pm and Sundays between 11:00 - 02:00 pm - Can you PLEASE let me know how come to date I haven't received any communication regarding my email or parcel???

I sent another email on the 1st of April @ 11:40 and on the 4th of April and still NOTHING!!!! Today is the 5th of April - I sent another email and STILL NOTHING!!!

I have been trying your landline - no luck as there is always "something" with it.

I just really want my money back!!!