Beyond frustrated with Superbalist

I recently purchased several items on Superbalist for my children including a bikini set each. Got my delivery today and saw it was incomplete.

The one bikini set was delivered with only the bikini top and not the bottom. As this was a sale item and, as of lunch time today (as per consultant who helped me over the phone said), sold out, they cannot help me locate a complete set but can do a R99 refund on the item once I book it as a return.

This is not the first time they got it wrong but they just keep telling me its beyond their control or that it’s the warehouse packing team that got the order incorrect.

In April this year I also had a problem when returning an item - whereby I selected that it be refunded to my Credit Card (used for the purchase). After seeing no refund reflecting in my account I called in only to be told they put the refund onto my "wallet" on their store meaning I could use it for another online purchase. After explaining that I booked the refund to my credit card I had to email them my banking details which would take several days to clear.

December last year I purchased printed handbags for my children for Christmas with a mer**** on them - due to stock levels they had split the delivery into 2. They sent me the incorrect print with the first delivery and when I queried the mer**** bags I had ordered they said there weren't any left so they could offer me a refund. I then asked that they please make sure that the second delivery had the mer**** bag to which they said it was reflecting as part of my order. When I received the delivery, it was again the incorrect print. Followed up with the call center who just said that meant that they had no stock. As it was so close to Christmas I kept the bags.

I do quite a bit of online shopping and don't have this problem with other online retailers. They couldn't even offer me a similar bikini as a replacement.