Bad service re delivery

I placed my order on the 7th December 2017 and it was supposed to arrive 12th December. I have not yet received my order and have followed up with them numerous times, needless to say I still haven't received my order.

I have been given a few excuses regarding why I haven't received my order: 1) Apparently I cancelled my order (news to me and there is no proof to support this) 2) The order went to the wrong branch 3) They dont have drivers, therefore I wont receive my order.

How does an online store that is supposed to deliver goods not have drivers? If I have cancelled the order, why was this not confirmed with me and where is my money?

The communication from Superbalist.com is appalling and frankly I am disgusted. I cant even track my order.

Someone was supposed to call me back and give me feedback regarding my order, needless to say I am still waiting.

I am disappointed and frustrated. No shoes and money lost!