Bad service from agents and unfriendly app

hideous/worst service including their agents

I made an order on the 30th September,following day i noticed i placed 2 perfume which are the same phoned in sent email that I would like to exchange one perfume I was advised that they can’t cancel until the order is at the branch that’s when I can phone in and cancel then the amount will be credited to my Superbalist account anica m and bonke G both advised once the order is cancelled there will immediately credit to the amount so I can place the order again however this morning they sent email that they can only have a refund me within 3 to 5 days.i did not ask for refund i just want to place the order again with a different perfume And no one seems to assist me ,i will never ever consider superbalist in my life and if this is not sorted out .i will be a boring client and write in every social media