Bad service

My order number is ***5

Aug 2, 2022, 10:03 GMT+2

Good day

The subject of the email refers, please note that there seems to be an issue here and confusion.

The colander I reported as damaged meaning I require a new one.

The body suit I’m returning and don’t want it and asked for it to be credited on my pay flex current acc for this order.

Please assist as both have been picked up by Jimmy now and thanks to him actually taking the time to listen to me unlike the other guy from yesterday who just was of no help!

Kind regards

That is the email i sent and I was allocated this consultant and this is response: Zimasa.N (Superbalist) Aug 3, 2022, 14:11 GMT+2

Hi Nonzuzo, I trust that you are well and safe. Please confirm if the item The flexi bodysuit - black has been collected from you? If no, please send through the image of the item and I will be happy to assist you. awaiting for your soonest reply. Kind regards,

Zimasa.N

I responded and said:

On 03 Aug 2022, at 14:34, Banele Ngcobo <***> wrote:

Hi Yes it was collected yesterday along with the colander but the guy who came had no colander for me to exchange with so I’m waiting on a colander.

I sent this email yesterday: Hi

Days later still no response what is the problem here when will you credit me cause I have you the body suit.

I have had no response from this Zimasa person and it’s frustrating cause I returned the body suit without even wearing it cause I knew I couldn’t fit into it! Now I’m being charged for it why?