Bad service ever

I ordered in last week and the delivery date stated the item will be delivered on the 15th, I didn't receive a call instead it shows my address details isn't in full. Upon checking my address details is fine I decided to call the call center and was advised the item was delivered at a wrong branch, but what type of service is this that you don't contact the customer to advise what the issue is instead of making it seem that my details were wrong or the deliver guy called me and I didn't answer. I had to phone again and was advised to wait for day 3 which is tomorrow, I mean this was a gift and Father's day was yesterday. I'm truly not happy with this service